Got11 Privacy Policy — Your data is completely secure

Got11 (got11.org) is a trusted online gaming platform in Bangladesh. This privacy policy explains how got11 collects, stores, uses, and in certain cases discloses your personal information.

By using the got11 website or mobile app, you are considered to have agreed to this privacy policy. If you do not agree, please refrain from using got11's services.

Got11 collects the following types of personal information:

Got11 only collects the information that is necessary — no excessive personal data is requested.

Got11 collects information in a number of ways:

• Directly from you: At registration, during KYC verification, or when contacting support.
• Automatically: When you use the got11 website or app, through cookies and technical logs.
• Via Third Parties: From payment providers (Mobile Banking, Nagad, Rocket) or fraud detection services.

Got11 uses your information for the following purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To provide and improve gaming services.
• To prevent fraud, money laundering, and other illegal activities.
• To offer promotions, bonus deals, and personalized services.
• To meet legal and regulatory obligations.
• To promote responsible gaming and identify potential issues.
• To provide customer service and technical support.

Got11 does not sell your personal information. However, certain information may be shared in the following circumstances:

• Service Provider Partners: With trusted partners for payment processing, KYC verification, and technical services.
• Legal obligations: Information may be disclosed in compliance with court orders or requests from government authorities.
• Fraud Prevention: With relevant authorities when investigating fraud or illegal activity.
• Business Transfer: If got11's business is merged or transferred, your information may be passed on to the new owner.

In all cases, got11 ensures that the receiving party upholds appropriate privacy standards.

The got11 website uses cookies and similar technologies to ensure a smooth browsing experience and maintain security.

• Essential cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Functional cookies: Remembers your language preferences and settings.
• Analytics Cookies: Helps us understand how the site is used, which in turn improves our services.

Got11 uses industry-standard security technologies to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regularly reviewed by independent external experts.
• Limited Access: Only authorized personnel have access to specific data.

No method of transmission over the internet is 100% secure. In the event of a security breach, got11 will notify affected users as quickly as possible.

You have the following rights on got11:

• Right to access: The right to know what information got11 holds about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to certain uses of your information.
• Data Portability: The right to receive a copy of your information.
• Right to opt out: The right to opt out of marketing communications.

Got11 retains your information only for as long as necessary:

• Active Accounts: Information is retained for the full duration your account remains active.
• Closed Accounts: After account closure, certain information may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Retained for the required period in accordance with financial regulations.
• KYC Documents: Retained in accordance with regulatory requirements.

Once the retention period expires, got11 securely deletes or destroys data using approved methods.

Got11 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If a minor has registered on got11 by mistake and we become aware of it, the account will be closed immediately and all collected data will be deleted.

Got11 may update this privacy policy from time to time. Any changes will be reflected on this page with a revised date.

For significant changes, a notification will be sent to your registered email or mobile number. Continued use of got11 following any changes will be taken as acceptance of the updated policy .

If you have any concerns about changes to this policy, please contact the got11 support team or request to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact got11's support team directly:

For more information, visit got11's FAQ page, Terms and Conditions and Responsible Gaming View page.